We only service orders within our delivery areas. Delivery areas list can change with time permanently or temporarily based on weather or other unforeseen incidents. Orders outside the delivery areas may either be rejected or you can arrange a pickup instead using a 3rd party delivery service.Â
Once the order is confirmed by the guest (via a phone call in case of COD or via website in case of online payment) the expected delivery time includes order preparation and the time required for delivery. Please see the order is delivered as soon as possible (ASAP). Our standard delivery time is 50 - 60 mins.
Wrong orders include Missing Items or Defective Goods and may be reported to our staff. Such incidents are reported on case to case basis and guests may be eligible for recompense, based on the nature of the case.
Pickup time is mentioned in the confirmation email and Contra may not be responsible for the quality of goods in case of any unreasonable delays. Our standard pick up time is 25 - 35 mins.
An order once placed cannot be cancelled if more than 5 mins have elapsed. After 5 mins of processing time, the order is assigned to the kitchen and food is in the preparation phase. Cancelling an order during preparation results in wastage. It is encouraged to contact us immediately for the cancellation of an order.
Anytime before the preparation of the order has started, you have the right to cancel your order. In case of a successful cancellation, refunds will be catered as follows:
Your amount will be held with us for any future transaction and will be adjusted accordingly.
Canceling an order with the delivery on your doorstep is unacceptable and may result in suspension/blockage of your account for future orders. In order to avoid such inconvenience, customers should reach us to cancel orders well beforehand with a genuine reason.
Online Orders are not available at the moment
Online Orders are not available at the moment.
Order placing hours for are
Closed.